Communication-Asking questions and listening

The important part of elicitation is the art of communication. Elicitation is dependent upon the successful communication between the client and the analyst. The client must strive to communicate how he or she works today, the changes that need to be made, why the changes are important and the potential consequences associated with the changes made. This information will be turned into requirements by the analyst. The analyst must have strong verbal skills and understand the right questions to ask.  The analyst must also have active listening skills to ensure that he or she understands the intentions of the client.